FAQs

**SHIPPING**

*What Shipping Methods Are Available?*
We utilize the country's most trusted and hassle-free delivery partners: Leopard Courier.

*Do You Ship Internationally?*
At the moment, we are unable to ship internationally but may consider it in the future.

*How Long Will It Take To Get My Package?*
- Lahore: Delivery within 1-2 working days.
- Other cities: Delivery within 3-4 working days.

**PAYMENT**

*What Payment Methods Are Accepted?*
We accept payment through Cash on Delivery, Jazzcash, and EasyPaisa.

*How Can I Cancel my order?*
You have a 24-hour window post-order placement to cancel it. Please cancel your order before it ships. Kindly notify us as soon as possible via WhatsApp: 0314-9942197 or Email: support@kitchenly.pk

**Order & Returns**

*How do I place an Order?*
New users can place their order by following these steps:
1. Register on our site with i-Name, ii-Email, iii-Phone Number, iv-Shipping Address for product delivery.
2. Confirm your email address.
Additionally, you can place your order via WhatsApp at +923149942197.

*How Can I Cancel Or Change My Order?*
To make changes or cancel your order, please inform us promptly through WhatsApp: 0314-9942197 or Email: support@kitchenly.pk

*Are orders delivered on weekends?*
Orders are not shipped or delivered on weekends or holidays.

*How Do I Track My Order?*
Upon shipment, you'll receive a Shipment Confirmation email containing your tracking number(s), which will be activated immediately.

*How Can I Return a Product?*
You may exchange a delivered order within 7 days for reasons mentioned below:

Thank you for shopping with Kitchenly.pk!